1. Service Dispatch & Diagnostic Authorization
By scheduling a repair appointment with Boston Appliance Pro, you authorize our certified technicians to inspect and evaluate your appliances to provide diagnostic findings.
Diagnostic Fee & Upfront Approval
Our technician conducts a thorough multi-point mechanical and electrical diagnosis. We provide a full written estimate before any repair work or parts replacement begins.
Appointment Windows & Cancellations
We offer 2-hour dispatch windows. If you need to reschedule, please notify us at least 2 hours prior to your dispatch window.
Payment Terms
Payment for services, labor, and factory OEM parts is due in full upon completion of work. We accept major credit cards, debit cards, and contactless electronic payments.
2. 1-Year Warranty Terms & Conditions
365-Day Parts & Labor Coverage
All genuine OEM replacement parts installed by our technicians, along with related labor, are covered under our written 1-Year (365-Day) Warranty against defects.
Warranty Exclusions
Warranty does not cover secondary unrelated component failures, external power surges, customer misuse, unapproved third-party tampering, or environmental flood damage.
3. Liability & Workspace Safety
Safe Working Environment
Customers agree to provide safe, unobstructed access to appliances, clear pathways, and ensure pets/children remain at a safe distance from work areas.
Licensed & Insured Protection
Boston Appliance Pro maintains full commercial general liability insurance and state trade certifications for all mechanical and electrical operations.
4. Governing Law & Inquiries
Massachusetts State Jurisdiction
These terms are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts. For inquiries, contact:
Boston Appliance Pro Legal Department
📍 764-770 Dudley St, Boston, MA 02125
📞 +1 (617) 616-0228
✉️ service@appliancerepairbostonma.com