Our Real Appliance Repair Work in Greater Boston

location_on Back Bay, MA

Washers & Dryers

LG Front-Load Washing Machine

Front-Load Washer Drum Suspension & Damper Rebuild

Reported Issue: Violent tub vibration and metallic banging against chassis during high-speed 1200 RPM spin cycle.

Field Action: Installed new OEM high-viscosity friction dampers and calibrated drum tension springs. Verified level chassis seating and performed dynamic test run with zero balance error.

OEM Components: OEM LG Suspension Dampers (4774ER2001A), Tension Springs

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Tech: David Miller

location_on Beacon Hill, MA

Refrigerators & Freezers

Sub-Zero Built-In 42" Side-by-Side Refrigerator

Built-In Refrigerator Condenser Fan & Inverter Service

Reported Issue: High-temperature alarm chiming intermittently; fresh food cabinet creeping to 46°F while freezer remained normal.

Field Action: Deep-cleaned condenser fins with fin comb and HEPA vacuum. Installed OEM Sub-Zero variable-speed fan assembly and verified inverter PCB frequency modulation.

OEM Components: OEM Sub-Zero Condenser Fan Motor (7005886), Cabinet Thermistor

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Tech: David Miller

location_on South End, MA

Refrigerators & Freezers

Whirlpool French Door Refrigerator

Refrigerator In-Door Ice Maker Ejector Motor Replacement

Reported Issue: Ice production completely ceased; optical ice sensor blinking error code and harvest sweep arms frozen in mold.

Field Action: Replaced complete OEM modular ice maker unit. Flushed dual water inlet valve line and verified precise 4.2-second water fill pulse and zero leakage.

OEM Components: OEM Whirlpool Modular Ice Maker Assembly (W10873791)

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Tech: Marcus Thorne

location_on Cambridge, MA

Ovens & Ranges

Thermador Built-In Convection Wall Oven

Convection Wall Oven Element & Sensor Calibration

Reported Issue: Oven taking over 45 minutes to reach 350°F; severe hot spots and uneven roasting across sheet pans.

Field Action: Removed interior baffle panel and extracted burned circular convection element. Installed heavy-duty OEM heating coil with high-temp ceramic wire nuts. Recalibrated platinum RTD sensor to ±2°F precision.

OEM Components: OEM Thermador Convection Element (00702534), High-Temp Wire Connectors

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Tech: Elena Rostova

location_on Charlestown, MA

Washers & Dryers

Electrolux Perfect Steam Front-Load Washer

Front-Load Washer Main Control Board Diagnostic

Reported Issue: Control console unresponsive midway through rinse cycle; error code E11/E21 showing intermittently.

Field Action: Installed brand-new programmed OEM main control board. Inspected valve coil resistance (pass at 1.1k ohms). Ran full factory diagnostic self-test to verify cycle progression.

OEM Components: OEM Electrolux Main Electronic Control Board Assembly (5304514780)

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Tech: Elena Rostova

location_on Seaport District, MA

Washers & Dryers

Speed Queen Heavy-Duty Top-Load Washer

Commercial-Grade Washer Drive Belt & Motor Capacitor Rebuild

Reported Issue: Drive motor was buzzing loudly but the agitator and wash basket refused to spin; acrid rubber odor.

Field Action: Installed genuine OEM heavy-duty 45 µF run capacitor and routed Kevlar-reinforced multi-rib drive belt. Cleaned transmission pulley sheaves and verified smooth agitation.

OEM Components: Speed Queen OEM Run Capacitor (203649), Heavy-Duty Drive Belt (38174)

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Tech: David Miller

location_on Brookline, MA

Refrigerators & Freezers

Viking Professional Built-In 48" Refrigerator

EPA 608 Certified Refrigerator Sealed System R-134a Recovery & Recharge

Reported Issue: Freezer cabinet losing cooling down to 30°F; partial frost on top 2 coil rows indicating low refrigerant charge.

Field Action: EPA 608 Universal certified procedure: Recovered remaining gas, repaired copper joint with 15% silver alloy braze, replaced spun copper filter drier, deep evacuated to 350 microns, and weighed in exact factory R-134a charge.

OEM Components: OEM Spun Copper Filter Drier, Virgin R-134a Refrigerant, Sil-Fos 15% Silver Solder

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Tech: David Miller

location_on Jamaica Plain, MA

Dishwashers

Bosch 800 Series Stainless Dishwasher

Built-In Dishwasher Door Panel Disassembly & Dispenser Actuator Repair

Reported Issue: Detergent door never opening during wash cycle; tablet found stuck in dispenser cup at cycle end with error E01.

Field Action: Replaced complete dispenser assembly with OEM unit. Checked door interlock harness and microswitches, secured wiring harness against vibration, and tested full pre-wash and main wash cycles.

OEM Components: OEM Bosch Detergent Dispenser Assembly (12008380), Microswitch

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Tech: Marcus Thorne

location_on Dorchester, MA

Washers & Dryers

Samsung High-Efficiency Front-Load Washer

Front-Load Washer Mold-Resistant Door Bellow Gasket Replacement

Reported Issue: Water gushing from front bottom of door during high-fill wash cycles; heavy black mold buildup inside seal fold.

Field Action: Disassembled front panel and door latch assembly. Removed damaged bellow and sanitized outer tub flange with hospital-grade antimicrobial solution. Installed OEM antimicrobial door gasket with calibrated tension spring.

OEM Components: OEM Samsung Door Boot Seal Gasket (DC97-18058A), Outer Retention Clamp

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Tech: Elena Rostova

location_on Allston-Brighton, MA

Ovens & Ranges

KitchenAid Double Oven Electric Range

Freestanding Double Oven Electric Range Ceramic Cooktop Service

Reported Issue: Right front dual-zone cooktop burner failed to energize outer expansion ring; simmer function unresponsive.

Field Action: Installed OEM dual-stage infinite rotary switch. Inspected radiant heating coil limiter, verified ground continuity, and tested temperature ramp rate on both inner and outer burner zones.

OEM Components: OEM KitchenAid Dual Infinite Switch (WPW10185286)

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Tech: Elena Rostova

location_on South Boston, MA

Ovens & Ranges

GE Profile Convection Slide-In Range

Range Digital Display Diagnostics & Preheat Error Code Resolution

Reported Issue: Oven display stuck displaying "Preheating Lo Lo" error, refusing to ignite lower bake burner.

Field Action: Installed new OEM calibrated RTD temperature sensor probe and upgraded high-temperature wire harness. Tested bake and broil ignite cycles, confirming accurate 350°F preheat in under 11 minutes.

OEM Components: OEM GE Temperature Sensor Probe (WB21X158), Harness Terminal Kit

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Tech: David Miller

location_on Back Bay, MA

Ovens & Ranges

Wolf Electric Radiant Cooktop

Radiant Ceramic Cooktop Dual Burner & Wiring Harness Overhaul

Reported Issue: Left front radiant heating zone clicking rapidly with intermittent, surging heat delivery.

Field Action: Trimmed heat-damaged wiring and crimped high-temp nickel spade terminals with fiberglass sleeving. Tested thermal limiter and replaced radiant ribbon burner element. Verified even infrared glow.

OEM Components: Wolf OEM Radiant Heating Element (808795), High-Temp Nickel Terminals

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Tech: Elena Rostova

location_on Cambridge, MA

Washers & Dryers

Whirlpool Cabrio Electric Clothes Dryer

Clothes Dryer Thermal Cut-Off Fuse & Blower Thermostat Replacement

Reported Issue: Dryer tumbling normally but producing zero heat; laundry damp after repeated 70-minute runs.

Field Action: Replaced paired thermal cut-off kit and cycling thermostat. Cleaned compacted lint from blower wheel plenum and exterior booster damper. Verified 155°F operating exhaust temperature.

OEM Components: OEM Whirlpool Thermal Cut-Off Kit (279816), High-Limit Thermostat (3977767)

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Tech: Marcus Thorne

location_on Seaport District, MA

Washers & Dryers

Samsung Black Stainless Front-Load Dryer

Smart Front-Load Dryer Drum Roller Bearings & Idler Pulley Repair

Reported Issue: High-pitched metal squealing and rhythmic thumping sound that grew louder under heavy sheet loads.

Field Action: Installed complete drum support overhaul kit: four heavy-duty urethane roller wheels with new retaining clips, new spring-loaded idler arm and pulley, and new drive belt.

OEM Components: OEM Samsung Drum Roller Kit (DC97-16782A), Idler Arm Assembly (DC93-00634A)

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Tech: Marcus Thorne

location_on Beacon Hill, MA

Dishwashers

Miele Futura Dimension Built-In Dishwasher

Dishwasher Stainless Sump, Filter Assembly & Spray Arm Descaling

Reported Issue: Dishes coming out gritty and cloudy; middle spray arm failing to rotate during wash cycles.

Field Action: Disassembled middle and lower spray arm assemblies and feed tube. Cleared all water jets via ultrasonic flush. Installed new OEM micro-filter insert and ran citric acid descaling cycle.

OEM Components: OEM Miele Micro-Filter Assembly (05635931), Check Valve Flap

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Tech: David Miller

location_on Brookline, MA

Dishwashers

GE Built-In Dishwasher

Built-In Dishwasher Drain Pump Motor & Check Valve Replacement

Reported Issue: Dishwasher aborting cycle with 2 inches of murky dirty water pooling at bottom of tub; drain fault buzzer.

Field Action: Extracted debris from sump housing, replaced drain pump motor assembly, installed new one-way rubber flapper check valve, and executed complete test wash with green cycle completion light.

OEM Components: OEM GE Dishwasher Drain Pump Assembly (WD19X25187), Check Valve

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Tech: Marcus Thorne

location_on Newton / Greater Boston, MA

Ovens & Ranges

GE Monogram Stainless Convection Wall Oven

Luxury Built-In Wall Oven Cooling Fan & Power Relay Board Service

Reported Issue: Oven powered down completely during high-temperature self-clean cycle; electronic door latch remained locked.

Field Action: Replaced power relay control board assembly and dual cooling fan thermostat. Manually retracted emergency motorized latch, tested all 240V bake/broil relays, and verified safe venting exhaust airflow.

OEM Components: OEM GE Monogram Electronic Relay Board (WB27X29831), Upper Blower Thermal Limit

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Tech: Elena Rostova

location_on South End, MA

Refrigerators & Freezers

Sub-Zero Built-In Luxury Refrigerator

Sub-Zero Inverter Compressor Nitrogen Brazing & Filter Drier Replacement

Reported Issue: Compressor clicking three times every 90 seconds without starting; freezer and fresh food rising above 55°F.

Field Action: EPA 608 Universal protocol: Recovered refrigerant, maintained continuous dry-nitrogen purge while oxy-acetylene torch brazing new compressor and dual-inlet copper filter drier. Deep pulled vacuum to 280 microns, weighed exact R-134a charge, and verified optimal 0°F freezer and 37°F refrigerator box temperatures.

OEM Components: OEM Sub-Zero Variable Speed Compressor (7014065), Copper Filter Drier, Nitrogen Purge

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Tech: David Miller