1. Information We Collect
At Boston Appliance Pro ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. We collect information necessary to deliver emergency technical repair services.
Personal Contact & Service Address
When you call or book dispatch, we collect your name, physical service address, telephone number, and email address to route mobile technicians to your location.
Appliance & Diagnostic Details
We record appliance brand names, model numbers, serial tags, failure symptoms, and component history to facilitate accurate factory parts ordering and customer service records.
Website & Analytics Data
We collect non-personally identifiable browser data, IP addresses, and page navigation metrics via Google Analytics (gtag.js) to improve website usability.
2. How We Use Your Information
Service Dispatch & Execution
To schedule appointments, communicate arrival ETAs, diagnose malfunctions, and execute repairs in Greater Boston.
Parts Records & Service History
To maintain technical logs of installed OEM parts, equipment diagnostics, and repair history for customer reference.
Billing & Payment Processing
To securely issue invoices and process payments upon successful completion of technician repair services.
3. Data Protection, Security & Sharing
We Never Sell Your Personal Information
Boston Appliance Pro will NEVER sell, rent, or lease your personal contact information to third-party advertisers or telemarketers.
SSL Encryption & Security Standards
All data transmissions are protected via HTTPS/SSL 256-bit encryption with strict server-level firewall protections.
4. Your Rights & Contact Information
Contact Our Privacy Coordinator
If you have questions regarding this Privacy Policy or wish to request data deletion, contact us at:
Boston Appliance Pro
📍 764 Dudley St, Boston, MA 02125
📞 +1 (617) 616-0228
✉️ service@appliancerepairbostonma.com